Shipping Policy
Thank you for shopping with velanriora.
This Shipping Policy explains how orders placed through velanriora.com are processed, dispatched, tracked, and delivered.
We recommend reviewing the information below before completing your purchase so you understand our estimated fulfillment and delivery timeframes.
1. Order Processing
After an order has been successfully placed and payment has been confirmed, it will enter our fulfillment process.
Most orders are prepared for shipment within:
Up to 3 business days
During this period, we may:
- Verify order information
- Prepare the purchased products
- Complete packaging
- Arrange fulfillment
- Transfer the parcel to the appropriate shipping carrier
Orders placed on weekends or public holidays will generally begin processing on the next available business day.
Please note that order processing time is separate from shipping transit time.
2. Estimated Delivery Time
After your order has been processed and handed over to the shipping provider, standard delivery generally takes approximately:
10–20 business days
Delivery time begins from the date the package is shipped rather than the date the order was originally placed.
Actual delivery times may vary depending on:
- Destination country or region
- Carrier operations
- Customs clearance
- Local postal services
- Weather conditions
- Public holidays
- Seasonal demand
- Transportation disruptions
- Other circumstances outside our reasonable control
All delivery estimates are provided for reference and do not represent guaranteed arrival dates.
3. Shipping Fee
Our standard shipping charge is:
USD $5.99 per order
The applicable delivery fee will be displayed during checkout before your order is submitted.
From time to time, velanriora may offer free shipping, reduced shipping, or other promotional delivery arrangements.
Where a promotion applies, the amount shown at checkout will take priority.
4. Shipping Destinations
velanriora ships to eligible destinations available through our checkout system.
Shipping availability may vary depending on:
- Destination
- Product availability
- Carrier coverage
- Local shipping restrictions
- International transportation conditions
If delivery is unavailable to a particular address, checkout may prevent the order from being completed or our customer service team may contact you where additional information is required.
5. Tracking Information
When tracking information becomes available, it may be sent to the email address provided during checkout.
Please allow some time after shipment for the tracking number to become active in the carrier's system.
Tracking updates may temporarily pause while a parcel:
- Moves between logistics facilities
- Transfers between international carriers
- Passes through customs
- Enters a local delivery network
- Waits for a new carrier scan
A lack of recent tracking updates does not necessarily mean the shipment has stopped moving.
Where compatible, you may also use a third-party parcel tracking service such as 17TRACK.
6. International Shipping
International orders may need to pass through customs before being transferred to the local delivery provider.
Customs procedures vary between countries and may occasionally extend the estimated delivery timeframe.
Local authorities may also request additional information from the recipient before releasing a parcel.
Customs processing is managed by the relevant government authorities and is outside the direct control of velanriora.
7. Customs Duties, Taxes & Import Fees
Depending on the destination, an international shipment may be subject to:
- Customs duties
- Import taxes
- Brokerage fees
- Handling fees
- Other local charges
Unless specifically stated otherwise during checkout, these charges are not included in the listed product price or our standard shipping fee.
Any applicable import-related costs are determined by local authorities and are generally the responsibility of the recipient.
Customers should review the import requirements applicable to their destination before ordering.
8. Possible Delivery Delays
Although we aim to have orders delivered within the estimated timeframe, delays can occasionally occur.
Possible reasons include:
- High shipping volume
- Customs inspections
- Public holidays
- Severe weather
- Carrier disruptions
- Local postal delays
- International transportation issues
- Seasonal sales
- Incorrect or incomplete address information
- Other circumstances beyond reasonable operational control
If your shipment appears significantly delayed, please contact us at support@velanriora.com with your order number and tracking information.
9. Shipping Address Accuracy
Customers are responsible for providing complete and accurate delivery information during checkout.
Before completing your purchase, please confirm:
- Recipient name
- Street address
- Apartment, unit, or suite number where applicable
- City
- State or province
- ZIP or postal code
- Country
- Contact information
Incorrect or incomplete information may result in delivery delays, failed delivery attempts, or the parcel being returned.
10. Address Changes
If you notice an error in your shipping address after placing an order, please contact us immediately at:
We will make reasonable efforts to assist where possible.
However, once an order has entered fulfillment or been transferred to the carrier, we cannot guarantee that the shipping address can be modified.
For this reason, we strongly recommend reviewing all delivery details before completing checkout.
11. Packages Returned Due to Address Problems
If a package is returned because the customer provided an incorrect, incomplete, or undeliverable address, additional arrangements may be necessary.
Where reshipment is available, additional delivery charges may apply.
A package returned because of customer-supplied address information does not automatically qualify for a refund.
Each situation will be reviewed individually based on the available shipping information.
12. Multiple Shipments
In some situations, items from the same order may be sent in separate packages.
This may happen because of:
- Different fulfillment locations
- Product availability
- Packaging requirements
- Carrier restrictions
- Operational considerations
Separate parcels may have different tracking numbers and may arrive on different dates.
Receiving only part of your order does not necessarily mean the remaining items are missing.
13. Delivery Attempts
Delivery procedures vary depending on the local carrier.
If no one is available to receive your package, the carrier may:
- Attempt delivery again
- Leave the parcel in a suitable location
- Place it in a parcel locker
- Leave a delivery notice
- Hold it at a local collection point
- Return it if it remains unclaimed
Customers are responsible for monitoring tracking information and following any instructions provided by the carrier.
14. Packages Marked as Delivered
If your tracking information shows that the package has been delivered but you cannot locate it, please first:
- Check your mailbox, porch, entrance, or other usual delivery areas.
- Check parcel lockers or mailrooms.
- Ask household members or neighbors.
- Contact reception or building management where applicable.
- Review any delivery image or notice provided by the carrier.
- Contact the local delivery company.
If the parcel still cannot be found, please contact us at support@velanriora.com with your order number and tracking details.
We will review the available shipment information where reasonably possible.
15. Lost Packages
A parcel is not automatically considered lost simply because tracking has not updated for several days.
Temporary tracking gaps are common during:
- International transit
- Customs processing
- Carrier transfers
- Local delivery handoffs
If the available tracking information suggests that the package may have been lost, please contact our customer service team.
We may review the tracking history or request an investigation before determining the appropriate next step.
16. Damaged Shipments
If your parcel arrives with visible shipping damage, please inspect the contents as soon as possible.
If the product itself has been damaged during transit, contact us within the timeframe stated in our Return Policy.
Please provide:
- Your order number
- Clear photos of the damaged product
- Photos of the shipping box or package
- A photo of the shipping label where relevant
- A brief explanation of the damage
Please keep the product and packaging until our team has completed the review.
17. Missing Items
If an item appears to be missing from your order, first check whether your purchase was divided into multiple shipments.
Please review:
- Tracking numbers
- Shipment confirmation emails
- Packaging materials
- Internal compartments
If an item that should have been included is still missing, contact us with your order details.
18. Order Cancellations
Orders may begin processing shortly after they are placed.
If you wish to request a cancellation, contact us as soon as possible at:
We will attempt to accommodate your request where possible.
However, cancellation cannot be guaranteed once the order has entered fulfillment or shipment.
If your package has already shipped, the applicable terms of our Return Policy will apply.
19. Changes to an Existing Order
If you need to request a change involving:
- Product quantity
- Product option
- Color
- Customer information
- Shipping details
please contact us promptly.
We will review the request where reasonably possible, but changes may no longer be available after packing or shipment has begun.
20. Peak Shopping Periods
Processing and delivery may take longer during periods of increased order volume.
These periods may include:
- Major holidays
- Black Friday
- Cyber Monday
- Seasonal promotions
- Special sales events
- Carrier peak seasons
Customers ordering during these periods should allow additional time for processing and delivery.
21. Weather & Transportation Disruptions
Severe weather, natural events, transportation interruptions, labor disruptions, or other circumstances outside our reasonable control may affect delivery schedules.
Where these situations occur, velanriora cannot guarantee the original estimated delivery timeframe.
22. Refused or Unclaimed Packages
Packages that are refused or left unclaimed may be returned to the sender or fulfillment facility.
Orders returned because delivery was refused or the parcel was not collected do not automatically qualify for a refund.
Any applicable refund, reshipment, or additional shipping charge will be reviewed according to the circumstances.
23. Kitchen Product Packaging
Certain kitchen items, especially products made from materials such as:
- Glass
- Ceramic
- Wood
- Stainless steel
- Plastic
- Silicone
may require protective packaging during transportation.
Please carefully unpack fragile products and inspect them promptly after delivery.
If you notice damage, retain the packaging and contact our customer service team according to our Return Policy.
24. Shipping Time Disclaimer
All processing and delivery timeframes displayed on velanriora.com are estimates.
While we aim to work with reliable fulfillment and shipping providers, velanriora cannot guarantee an exact delivery date when delays result from:
- Carrier operations
- Customs authorities
- Local postal services
- Weather
- Transportation interruptions
- Peak shopping periods
- Other circumstances outside our reasonable control
25. Customer Responsibility
Before placing an order, customers should ensure that:
- Delivery information is complete
- The address is accurate
- Apartment or unit information is included where needed
- Contact details are correct
- The destination can receive packages
- Any applicable local import requirements are understood
Customers are also encouraged to monitor tracking information after shipment to avoid missed delivery attempts or unclaimed parcels.
Contact Us About Shipping
If you have questions about order processing, shipment status, tracking, delivery, or this Shipping Policy, please contact us:
Store Name: velanriora
Website: velanriora.com
Email: support@velanriora.com
Phone: (260) 286-9951
Company: Lyocello Hongkong Limited
Company Address:
UNIT 1603, 16TH FLOOR, THE L. PLAZA,
367 - 375 QUEEN'S ROAD CENTRAL,
SHEUNG WAN,
HONG KONG
For faster assistance with an existing shipment, please include your order number and tracking number, if available.
velanriora — Practical Kitchen Essentials for Better Everyday Living.